Effective Date: August 11, 2026
Extra Life Designs LLC ships from Wilmington, North Carolina. Because nearly everything we sell is made to order, please read the production times below before ordering for a specific date.
1. Production Time
Most items are printed after you order, not pulled from stock. Typical production time is 3–5 business days before your order ships.
- Ready-made items (dragons, roses, standard prints): 3–5 business days
- Personalized items (lithophanes, engraved pieces, custom text): 5–7 business days
- Fully custom orders from your own design: quoted individually before production
- Digital downloads: available immediately after purchase, no shipping required
If your order is time-sensitive, email us before ordering and we’ll tell you honestly whether we can make your date.
2. Shipping Time and Carriers
Once shipped, domestic orders typically arrive within 3–7 business days. We ship via USPS and UPS, selecting the carrier based on package size and destination.
Total time from order to delivery is usually 6–12 business days. Delivery estimates are not guarantees; carrier delays are outside our control.
3. Shipping Costs
Shipping is calculated at checkout based on the weight and size of your order and your delivery address. The exact cost is shown before you pay — there are no charges added after checkout.
4. Where We Ship
We currently ship within the United States only, including Alaska and Hawaii. We do not ship internationally at this time. If you’re outside the US and interested in an order, email us and we’ll see what’s possible.
5. Order Tracking
You’ll receive a confirmation email when you order and a second email with tracking once your package ships. If you haven’t received tracking within 7 business days, email us and we’ll look into it.
6. Lost or Damaged Packages
If your package arrives damaged, email us within 30 days with photos of the item and its packaging and we’ll replace it or refund it at no cost to you. If tracking shows delivered but you don’t have the package, contact us and we’ll help you open a carrier claim.
7. Address Accuracy
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address, we’ll reship it once you cover the return postage. Let us know as soon as possible if you spot a mistake — we can usually correct it before the label prints.
Questions
Email Michael.Blair@eld3d.shop — we answer within 2 business days.
Extra Life Designs LLC · 2002 Colwell Ave #6, Wilmington, NC 28403