Effective Date: July 29, 2026
Thank you for shopping with Extra Life Designs. Because many of our products are custom-made and printed specifically for you, please take a moment to review our return and refund policy before placing your order.
1. Standard Returns — 30 Days
We accept returns on non-personalized, ready-made products only within 30 days of delivery, whether the item is defective or simply not what you wanted. This includes items such as articulated dragons, Forever Roses, blank paddles, and other stock designs not made to your specifications. To be eligible:
- The item is unused and in its original condition
- The item is returned in its original packaging
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defect. Refunds are issued once the returned item arrives.
Change-of-mind returns do not apply to personalized or custom-made items. Those are covered separately in Section 2 below, and remain returnable only if damaged or defective.
2. Personalized and Custom-Made Items
Because they are produced specifically for you and cannot be resold, the following items are non-returnable and non-refundable once production has begun, except when damaged or defective:
- Photo lithophanes and lithophane frames
- Custom HueForge wall art made from your image
- Engraved or personalized text items
- Custom 3D printing orders produced from your file or design
- Digital downloads and 3MF files
By placing a personalized order, you confirm that all design details, spelling, dimensions, and specifications you provide are accurate. Please double-check everything before submitting.
3. Damaged or Defective Items
If your item arrives damaged or defective, we will make it right — no hassle. This applies to every product we sell, including personalized items. To request a replacement or refund:
- Contact us within 30 days of delivery
- Include photos of the damaged item and its packaging
Photos must clearly show the damage or defect. We may request additional photos, or ask that the item be returned to us, before a replacement or refund is issued. Extra Life Designs reserves the right to decline a damage claim where the reported defect cannot be reasonably verified.
We will replace the item at no cost to you, or issue a full refund if a replacement is not possible. You will not be charged return shipping.
4. Exchanges
We do not offer exchanges. If you would like a different item, please return the original under the policy above and place a new order.
5. Order Cancellations
Orders may be canceled before production begins. Once production has started, cancellations cannot be guaranteed. Please reach out as early as possible if you need to make changes.
6. Refunds
When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider, typically 3–7 business days.
7. How to Start a Return
Email us with your order number and, if applicable, photos of the item. We respond to all return requests within two business days and will provide the return address and instructions.
📧 Email: Michael.Blair@eld3d.shop
🌐 Website: eld3d.shop